SHIPPING

Domestic Shipping (South Africa) 

We aim to ship your order as quickly as possible (between 2-5 working days). Once your product is packaged, we’ll ship it via courier and email you a tracking number.

• Free Shipping: all orders over R1500 qualify for free shipping (within South Africa). 
• Paid Shipping: all orders under R1500 will be charged at a flat rate of R85 (within South Africa). 
• Next Day Shipping: this service is available for orders placed Monday through Thursday within South Africa. Please note - this service excludes customisable and made to order items.   

International Shipping

We offer international shipping on selected products, our lead time is 5 - 10 working days.

• PLEASE NOTE THAT ALL SHIPPING COSTS, DUTIES, AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. These fees may vary depending on the destination country and will be calculated based on the rates provided at the time of purchase.
• Delivery times may vary depending on factors beyond our control, including customs processing and courier delays. We recommend that customers stay up to date with their shipment by tracking their order through the correspondence provided by the courier service.
• 🇬🇧 Free Shipping to the UK on all orders over £50. 

RETURNS & EXCHANGES POLICY 

We want you to be completely satisfied with your purchase. If for any reason you're not, please review our returns and exchanges policy below:

In-Store Returns

• Returns must be made within 30 days of the original purchase date.
• A valid receipt must be presented at the time of return.
• Items must be in original condition, unworn and unwashed, with swing tags still attached.
• Refunds will be issued to the same card used during the original transaction. No exceptions.

Non-Returnable Items

• Socks and other personal items are final sale and cannot be returned or exchanged.
• Items that are damaged, stained, or soiled will not be accepted for return.

International Returns and Exchanges (outside of South Africa)

• We do not offer free returns outside South Africa, except for faulty or incorrect items.
• If you receive a faulty or incorrect item, we’ll offer a refund or credit voucher.
• Please double-check your order, as we do not accept exchanges outside South Africa due to high courier costs and further environmental impact through airfreight. 

Web Specials / Sales Items

• All purchases of sample sale and sale items are considered final sale and cannot be returned for a refund, exchange, or store credit, unless otherwise stated herein.
  

General Add Ons

• Product needs to be purchased from Sealand (stores or online). 
• No cash refunds. 

GEAR & APPAREL: RETURNS & EXCHANGES GUIDE

Need to return, repair, or exchange an item? Follow these simple steps:

Step 1: Submit a Repair or Return Request

Complete and submit the return form either:

• Online from your location, or
• In-store using the iPad.

✅ If you're in-store and the item is in stock, we’ll do an instant exchange.
💳 If you prefer a refund, it will be processed directly via our Speedpoint system, please ensure you use the same card that you used to originally purchase your gear. 

Step 2: We Review Your Request

Our customer service team will receive and review your return form to begin processing.

Step 3: Send Images (If Defective)

If your item may be defective, our customer service team will contact you to request supporting images via email.

Step 4: Return the Product

You can:

• Courier the item to the Sealand Campus (144 Main Road, Hout Bay / ATTN: Prisca), or
• Drop it off at your nearest Sealand store.

📦 Note: Return shipping is at your cost unless the item is confirmed as defective. If confirmed defective, we’ll arrange collection.

Step 5: Product Inspection

Our Quality Control team inspects all returned items weekly to assess:

• Product condition
• Whether it qualifies as a defect

Step 6: Refund or Exchange Processing

Once inspected, we’ll:

• Approve a refund or
• Ship out an exchange, based on your request.

Step 7: Receive New Product (If Exchanged)

If you chose an exchange:

• A replacement product will be couriered to you
• If the item was defective, we’ll cover the delivery cost.

💬 Need help?
Feel free to reach out to our team for any questions or support throughout the process.

GEAR & APPAREL: REPAIRS GUIDE

Step 1: Log a Return Request

Submit a return request stipulating your want to repair using our online return form, either:

• From your own device, or
• In-store using our iPad system.

Step 2: Send Us Your Repair Item

Before sending, we’ll assess if the item is repairable. Not all repairs are doable - please refer to what's not covered in our repair program below. 

If submitting online:

• Courier your item to us (Sealand Campus, 144 Main Road, Hout Bay / ATTN: Prisca).
• We’ll confirm receipt once it arrives.

If submitting in-store:

• Drop off your item at your nearest Sealand store.
  

Step 3: Repairs Booked into Production

We book all received items into our repair system. These repairs are handled by our expert production team.

⏱️ If there's any delay, we’ll let you know.

Step 4: Repairs Completed

Once the repair is complete, your item is returned to our team for final checks.

Step 5: We Return It to You

If submitted online:

• We'll courier your repaired item to you and confirm once it’s on the way.

If submitted in-store:

• Your repair will be sent to your original store location.
• We’ll notify both the store manager and you.
• Visit the store to collect your repaired item.

💬 Need help?
Feel free to reach out to our team for any questions or support throughout the process.

EVERGREEN GUARANTEE 

Our Evergreen Guarantee offers a 10-year warranty on all Sealand gear (excluding apparel, headwear, and accessories). While our materials are durable and weather-resistant, if you experience any issues, we’re happy to repair them. We cover defects in materials and workmanship, but damage from personal use, third parties, or staining/fading is not included.

What's Not Covered?

• Excessively dirty gear - please clean before starting repair process. 
• Cosmetic wear and tear that does not affect the function or performance of the product - abrasion, staining, etc.
• Burns, rips or punctures. 
• Not following wash/care instructions that result in shrinkage or damage. 
• Damage resulting from animals. 
• Accidental damage. 
• Lost, stolen, or damaged products. 

Please note that repairs won't be processed without purchase date as well as proof of purchase.